We want you to have a great shopping experience so we have made returns easy! If you have any questions or need assistance, please email us at email@example.com
If you believe you have received an incorrect item or an item with a manufacturer defect we must be notified within 7 days of receiving the order at firstname.lastname@example.org or it cannot be returned - No Exceptions. A photo of the incorrect item/manufacturer defect must be included in your email.
Once we’ve reviewed the photos and it has been determined that the item is defective, we will email you a prepaid return label to send the item(s) back and will ship out the correct/new item(s) once we receive your return.
If the item is not in the same condition as it was when it left our warehouse it will not be accepted. We will not accept any items that have been ripped/torn/come apart at the seam when trying an item on or holes made to items when opening packages with scissors - this is not a manufacturer defect.
All returned items are for STORE CREDIT ONLY and does not include original shipping costs. Return shipping is the customers responsibility and we recommend that you send the item(s) back using either USPS, UPS or FedEx along with a tracking number as we will not be responsible for items that are lost or damaged while in-transit to us.
Items must be received by our warehouse within 30 days of the delivery date provided by USPS with ORIGINAL TAGS STILL ATTACHED is applies. Items that appear worn/washed, have stains, smell of cigarette smoke, perfume, deodorant or other odors, have animal hair or have been damaged by you will not be accepted. Swimwear must have still have liner attached. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.
Customer will receive an email when the package arrives to inform you of your store credit amount~which will be in the form of a virtual gift certificate and can be used to reorder from our online store anytime! (can be same item in another size or different item)
If your return does not meet the above return guidelines we will not be able to process your return.
Please send the return back to the address listed on the invoice.
Thank you for shopping with us!